28 Aug 2012
The Scottish Government today released a survey of inpatients from across the country.
The satisfaction report set out numerous areas in which patients were both happy and unhappy.
Among the findings were 31 per cent who said they were not told how long they would have to wait at accident and emergency; 30 per cent who spoke of too much noise at night; and 20 per cent unhappy with the quality of food and drink.
In addition, one in ten said they were not given the assistance they needed with their meals; eight per cent complained they were given no help in going to the toilet; and 11 per cent had felt bothered or threatened by fellow patients or visitors.
Overall, 80 per cent of those inpatients surveyed rated their hospital stay as excellent or good, and an overwhelming majority said they were treated with care and respect.
Scottish Conservative health spokesman and deputy leader Jackson Carlaw MSP said:
“Some of these issues are very serious indeed and while the percentages may be relatively small, that still equates to thousands of patients.
“There is no excuse for patients not to be helped with food or assisted to the toilet, and I’m also concerned at the dissatisfaction rate with meals.
“Patients should never be made to feel threatened, either by those on the same ward or visitors other people are bringing in.
“Fortunately the vast majority of people are satisfied with the important thing – the quality of clinical treatment they receive.
“But that’s not to say having to endure time on a noisy ward, or having uncertainty around how long they have to wait in casualty, is something that should be happening.”
To see the full report, visit: